Q & A: My husband's ex keeps disappointing my step-daughter--what can we do about the emotional stress she's enduring due to her mom's actions?

Q.  My husband and I have full custody of his daughter.  Although her mom lives in town and could see her whenever she wants, the phone calls to come get her and spend time with her are few and far between.  When she does say she’s going to pick her up for an outing, she gets so excited to see her, but then her mom never shows up.  It’s a constant disappointment for her, and we’re the ones trying to comfort her and encourage her not to feel bad about her mom.  How long can we do this?  Can we take this to court and have her rights to see her taken away due to the fact that she is causing emotional distress on their daughter?

A.  Firstly, you just abide by the court order and the visitation outlined therein; however, we can often apply a rule called “Laches.”  I typically call this the “if you don’t use it, you lose it rule”.  You see, if the mother has made a consistent pattern of being inconsistent and this is disappointing the child, then you and your husband are within your rights to deny access as long as you are in the process of going to court to modify the current orders and limit the mother’s access to supervised visitation. Remember, your case must be strong!  You really do need a documented pattern over a long period of time to modify this effectively and successfully through the courts—whenever she says she’ll be there and does not follow through, document the date and information, including how your daughter felt when the situation occurred.  Documentation like this over a period of time is sufficient proof of emotional distress to your step-daughter.